global industrial machinery manufacturer
Streamlined Service Reporting With Microsoft AI and Automation
Challenge + Opportunity
Dealer service teams struggled to create accurate service reports and needed a better way to capture job details to satisfy customer expectations and OEM warranty standards.
Solution Highlights
We created an AI-powered service reporting solution built on Microsoft Power Platform with Azure AI Foundry that enables technicians to generate service reports from shorthand notes.
Key Benefits
Our solution allows service teams to generate more accurate, consistent, and complete reports which enhances data quality, efficiency, and the overall customer experience.
